Privacy Policy
Last updated: 19th September 2025
1. Who We Are
This website is operated by Lily & Thistle, a small business based in the West Midlands, UK. You can contact us anytime at info@lilyandthistle.co.uk.
2. What Information We Collect
We collect only the information needed to run our website, fulfil orders, and stay in touch: Personal details such as name, email address, billing and delivery addresses when you place an order or fill out a contact form. Payment information is handled securely by our payment processor (e.g., Stripe, PayPal). We never see or store your full card details. Website usage data like IP address, browser type, and pages visited, collected through cookies or similar technologies to improve the site.
3. How We Use Your Information
We use your information to: Process and deliver your orders. Communicate with you about your purchase, questions, or updates you’ve signed up for. Improve our website and services. Send occasional marketing emails if you’ve opted in (you can unsubscribe anytime).
4. Sharing Your Information
We do not sell or rent your personal data. We only share it with trusted service providers (for example, payment processors, delivery companies, or website hosting) who help us run the business and must keep your data safe.
5. Cookies
Our site uses cookies to make it work properly and to understand how visitors use it. You can adjust your browser settings to refuse cookies if you prefer, though some features may not work as intended.
6. Your Rights
Under UK data protection law (including UK GDPR), you have the right to: Access the personal data we hold about you. Correct any inaccurate data. Ask us to delete your data when it’s no longer needed. Withdraw consent for marketing at any time. To exercise these rights, email us at [your email address].
7. How We Protect Your Data
We use secure servers, encryption where appropriate, and only keep your data as long as necessary for the reasons outlined above.
8. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated “Last updated” date.